Abtel are our company presence within the UK. Our customers are treated efficiently, effectively and professionally but what sets them apart is the way they have a real knowledge of our products


Our experience within the Mail Order industry allows us to provide our UK, European and international Mail Order clients with a tailor made package designed around their specific needs. This may include some or all of the following services:


  • Process online orders including credit/debit card authorisation
  • Customer Service inquiries
  • Checking accounts for returned items and refunds
  • Catalogue requests data entry, process & dispatch
  • New account setup & verification
  • Wrong/missing item tracking and escalation
  • Implementation of added value sales/up-selling processes


Respond to email inquiries ranging from catalogue requests, order issues, product availability, declined cards etc. Check, process and escalate web orders, cross-referencing account details, order references, delivery dates etc. These activities may also require outbound telephone activity to conclude/verify the inquiry.


Process returned items including return coupon data entry/scanning. Record condition of returned item(s). Dispatch of returned items to client. Processing of refunds and exchanges. Tracking of missing parcels/goods. Abtel can help your Mail Order business grow


All data analysis and reporting is specific to our client’s requirements but can include the following on either a weekly or monthly basis:

  • Number of calls made/received/dropped
  • Breakdown of orders/inquiries/complaints etc
  • Contact centre meeting reports
  • Analysis of returns for refund/exchange
  • Lost/damaged parcel claims
  • Email/online order analysis
  • Dormant account analysis

Should any of our Mail Order services be of interest to your organisation please

Call us on 0800 591 273


It's Focussed

Every campaign is designed to maximise return for our clients. Only when our team is conversant with your proposition and your marketplace will we begin your campaign.



It’s Specific

All campaigns are built around the exact needs of our clients, whether its client retention, event attendance, order processing, data capture or a multitude of other services



It’s Intelligent

Our highly trained and motivated team will approach your marketplace in a professional and intelligent manner, nurturing and developing qualified opportunities for your organisation



It’s Measurable

Combining our bespoke software systems with a real drive to exceed expectation, every point of contact is recorded, every task actioned and every opportunity maximised


Abtel Ltd, Pitreavie Drive, Pitreavie Business Park Dunfermline, Fife, KY11 8US Registered in Scotland: Co Reg No. 147839 Tel. 01383 620520 Fax. 01383 622416